Steven is the University Registrar at Adelphi University on New York’s Long Island. Steve began as the evening transcript clerk at the community college in his West Virginia hometown and over the next twenty-six years has served as a registrar at institutions in New Jersey, Maryland, and New York. In addition to the registrar’s office, Steve has also overseen admissions, financial aid, academic advising, testing, and student accounts. He holds an M.B.A. from West Virginia University. In 2012, Steve was the founding president of the Chesapeake and Potomac Association of Collegiate Registrars and Admissions Officers (CAPACRAO), the state association for Maryland and the District of Columbia.
On why Steven joined the LGBTQIA+ Caucus: "AACRAO's LGBTQIA+ Caucus holds a very special place in my heart. I spent my early years in the closet and at my first Annual Meeting, I walked past the Caucus meeting three times but couldn't gather the courage to walk in. I timidly took that step at my second conference and my life changed forever; attending that Caucus meeting was the first public thing I ever did as a gay person. The people I met that day are now some of the best friends I have, in fact, years later one of them flew half-way across the country to attend my wedding! Joining the Caucus gave me the courage to come out at home and work. It has connected me with some fabulous colleagues whom I contact regularly by phone, email, and social media. It has informed me about many issues that I thought I knew well, but realized I had more to learn. The three-year stint that I served as chair is one of my fondest memories. The LGBTQIA Caucus has been an important part of my life and I encourage those who identify with any of those letters (including the "A" allies!) to be a part of this important group."
Naomi Porper is the Assistant Director of Communications for the Office of the Registrar at the University of Colorado Boulder. In her role, Naomi leads the annual publication cycle for the university catalog in coordination with academic departments and business units across campus. She also oversees the Office of the Registrar communications team in refining its outreach strategy to students and campus stakeholders through email campaigns, internal and campus-wide newsletters, website updates, portal notifications and other channels. User experience and digital accessibility are key considerations across all content development, and her team supports the department in producing consistent and accessible content through direct review and providing related resources for staff. She has previously worked in graduate admissions as well as youth development and education nonprofits. She has a BA in Economics from Brandeis University.
Ellen Clark serves as the Communications Specialist for the Office of the Registrar at the University of Wisconsin – Madison. Ellen graduated from UW-Madison with a Bachelor’s of Science in Life Science Communication with an emphasis in strategic communication and minor in digital studies. Since starting her position in the Spring of 2019, Ellen has worked to create email communications, improve website user experience, publish communication-related reports and plans, develop graphic elements/logos, and more for the office and Division of Enrollment Management. Her passion for digital accessibility started young, as her sister uses a screen reader and other adaptive technology, and grew as she progressed in earning her degree.
Committed to making Delaware State University the most diverse, contemporary HBCU in America, Tony Allen became the University’s 12th President on January 1, 2020.
“Delaware State University is one of the most important institutions in the country,” Tony says regularly. “Few universities specialize in providing a four-year, comprehensive education to students who lack every advantage except sheer determination to succeed for themselves and their families.”
Tony served as the University’s Executive Vice President and Provost since July 2017, leading a faculty of 220 professors in 18 academic departments, serving 5,000 graduates and undergraduates. He reorganized the University’s academic colleges and professional advising unit; developed impact-oriented organizations including the Center for Neighborhood Revitalization and Research and the Center for Global Africa; and expanded global partnerships in China, Poland, Jamaica, and Africa.
The University’s funded research increased from $19 - $23 million, and the institution’s chartered Early College High School sent 52% of its first two graduating classes to Delaware State University with an average 40+ college credits already earned.
He has built or expanded partnerships with the City of Wilmington, the Bill & Melinda Gates Foundation, the Executive Leadership Council, JPMorgan Chase; Corteva, Exelon, Apple, FMC Corporation, and others.
Previously, Tony led Bank of America’s corporate reputation group, and was responsible for developing programming to influential media elites, national social justice advocates, academics and elected officials. He started his financial services career as an Executive Vice President at MBNA America.
Tony’s career has been characterized by commitment to public service, including as the Founding President of both the Metropolitan Wilmington Urban League and Public Allies Delaware. He has received the National Urban League’s highest honor, the Whitney M. Young Award for Advancing Racial Equality.
Within public policy and education in Delaware, Tony chaired the Wilmington Education Improvement Commission, while also serving on the Board of Directors for the Rodel Foundation. He currently co-chairs the Greater Kent County Workforce Education and Skills Development Group.
He holds a 1993 BA in Political Science from the University of Delaware, and a 1998 MA in Public Administration from the Austin W. Marxe School of Public and International Affairs, Baruch College (CUNY). He earned his Ph.D. at the University of Delaware’s Joseph R. Biden Jr. School of Public Policy and Administration in 2001. Tony is an active scholar and lecturer on urban public policy and educational reform.
Dr. Monique Perry-Graves is an award-winning administrator, educator, leadership coach, speaker, and author. For the past decade, Dr. Perry-Graves has served in positions of increasing responsibility across the higher education ecosystem including academic affairs, college advancement/marketing, and student affairs at York Technical College; a community college in South Carolina. She currently serves in dual leadership capacities at York Tech as the College’s Campus Operating Officer (COO), overseeing off-campus sites in Chester and Lancaster Counties and Associate Vice President for Enrollment Management (Chief Enrollment Management Officer). In addition to the oversight of the college’s off-campus centers, Dr. Perry-Graves portfolio includes leadership of new student advising, recruitment, and registration; new student orientation; registrar’s office and graduation; enrollment data and communications; one-stop center services/call center operations, and financial aid. Prior to this position she served in various capacities at York Tech including: Director for Strategic Communications and Marketing and full-time faculty and academic advisor. Prior to her career in higher education, she served in various capacities in the private sector such as project manager and executive speechwriter.
In addition to her professional impact, Dr. Perry-Graves has been recognized on a state and national level for her leadership, most recently named by The Mecklenburg Times as one of the 50 Most Influential Women of 2020. In 2018, she was one of the first leaders from South Carolina chosen for the national Aspen Institute Presidential Fellowship for Community College Excellence. Dr. Perry-Graves was also selected as an honoree for the 2018 Athena International Leadership Award in the public sector category and was named to The Mecklenburg Times “Icons and Phenoms” Leadership Class of 2018. A strong commitment to student success and innovation resulted in her selection by the South Carolina Technical College System as the recipient of the A. Wade Martin Innovator of the Year award in 2017. She currently serves as a member of the Board of Directors for the Junior League of Charlotte and Florence Crittenton Services of North Carolina.
Dr. Perry-Graves earned her doctorate in Higher Education Administration from the University of Florida and was named a Distinguished Alumni Award finalist by her doctoral program. She completed a graduate degree in Strategic Communications and Leadership from Seton Hall University and earned an undergraduate degree in English from North Carolina Central University. She is a leadership coach, and holds a Coaching Certificate from the Associate of Talent Development (ATD) and has also studied at the Center for Creative Leadership (CCL). She also serves as an inaugural faculty member for AACRAO’s ASCEND Leadership program designed to increase the pipeline and readiness of leaders of color to attain senior level enrollment management positions.
Amelia Parnell is Vice President for Research and Policy at NASPA – Student Affairs Administrators in Higher Education, where she leads many of the Association’s scholarly and advocacy-focused activities. Amelia writes and speaks frequently about topics related to student affairs, college affordability, student learning outcomes, and institutions’ use of data and analytics. Amelia’s policy and practitioner experiences include prior roles in association management, legislative policy analysis, internal audit, and TRIO programs.
Her research portfolio includes studies of leadership in higher education, with a focus on college presidents and vice presidents. She is the author of the forthcoming book, You Are a Data Person: Strategies for Using Analytics on Campus and a co-editor of the book, The Analytics Revolution in Higher Education: Big Data, Organizational Learning, and Student Success.
Amelia currently serves on the board of directors for EDUCAUSE and is an advisor to several other higher education organizations. She holds a Ph.D. in higher education from Florida State University and masters and bachelor’s degrees in business administration from Florida A & M University.
Stacey Gustavson is the Enrollment and Student Access Director at Montgomery College in Maryland, where she oversees admissions, student enrollment support, and visitor services. Stacey has over 15 years of experience in community colleges with a focus on domestic and international admissions, student access, enrollment, equity and inclusion. She currently holds the office of Secretary on the Maryland International Education Consortium Board of Directors. Stacey is an active member of NAFSA as well as AACRAO where she participated in a working group to develop the policy paper entitled “Inclusive Admissions Policies for Displaced and Vulnerable Students.” She holds a Master’s degree in Higher Education Administration from Pennsylvania State University and is currently pursuing a doctorate from the University of Illinois Urbana-Champaign in Educational Policy, Organization and Leadership: International Education Administration and Leadership.
Bryce Loo is Research Manager for World Education Services (WES), where he manages major research projects, as well as conducts research, writes, and presents. He has conducted research in the fields of international higher education, student mobility, and skilled immigration. He has published several research reports and articles for WES and external publications, most notably on credential assessment and higher education access issues for refugees and on career outcomes for international students. He has presented at numerous conferences across North America. Bryce holds a master’s degree in international education development from Teachers College, Columbia University, and a bachelor’s degree in history from California State University, Bakersfield.
During my years in higher education, I have been fortunate to attend seventeen AACRAO Annual Meetings. I have borrowed many great ideas from the sessions I attended that advanced the College of Southern Maryland's Registrar's Office over the 24 years I worked at that institution. I am very grateful for all the professional development AACRAO has provided me over the years. Ten years ago, I decided to give back to AACRAO for all it has given me. As a lifelong girl scout, I believe in volunteering and assisting your community to make it a better place! I began volunteering in AACRAO with my involvement as a member of the Registration and Academic support Committee and began presenting at the annual meeting. I continued my involvement with RAS committee as vice-chair and Chair. Then after a brief break from AACRAO (to return to school to enter the Community College Leadership Doctoral Program) I was able to Join the program committee as Group 3 PAC Coordinator in 2019 to 2022. I also served on the Nominations and Elections committee in 2018. I was fortunate to be involved in the formation of CAPACRAO in 2013. I went on to become president of CAPACRAO in 2015. Due to this involvement the founding president of CAPACRAO, Steve Smith, suggested I become involved in the AACRAO work group to produce a revised State and Regional Guide. I wrote the chapters on Legal and Financial for this guide. My involvement in AACRAO has allowed me to create a fantastic network of colleagues that could assist me with questions or issues in the Registrar’s Office. Three members I am grateful for their mentorship are Kelley Brundage, Sarah Harris, and Steve Smith. It was a difficult decision to leave higher education six months ago after working in the higher education profession for thirty-three years, but as I saw only a few more years left to work till retirement I wanted to take an opportunity to work for Ellucian as a consultant, a position I had always wanted to pursue. The hardest part of moving to Ellucian was giving up my volunteer work for AACRAO. Thank you AACRAO for so many great opportunities and memories!
100 Credits: My First Job as Registrar
SEM Endorsement Program: Ten Years of Growing Enrollment Management Competency
Review of: SEM in Action: Implementing and Sustaining Your Plan
The Bermuda Triangle of the Iron Triangle: Three Angles, The Unholy Trinity, the Holy Grail, and the Triple Constraint (and a Tetrahedron)
Bulletins, Bow Ties, and Boards: An Interview with Jeff von Monkwitz-Smith
"We Have to Do Better than This": An Interview with Sara Goldrick-Rab
College Funding Specialists
Review of: Earning Admission: Real Strategies for Getting into Highly Selective Colleges
Review of: Pathways to Enrollment Management: A Financial Aid Perspective
SEM Core Concepts
Disney for Credit: The Presence of Disney in the Academy
Review of: College Planning for Gifted Students
Butts, Hearts or Dreams: What Do You See In Your Classrooms?
Certifying Enrollment Management Professionals
Agents of Change: Roles, Barriers, and Opportunities for College Admissions Professionals and High School Counselors
An Interview with Stanley E. Henderson
Network Leadership
College Access Marketing
Meritocracy: The Great American Myth? A Look at Gatekeeping in Higher Education
The Progression of the College Admissions Professional
Pride on the Other Side: The Emergence of LGBT Websites for Prospective Students
Admissions Office : Student :: Vendor : ? – The Reality of an Analogy
My First D.A.S.U.M.
Interview with Jerry Lucido
Interview with Julie Posselt
2020 SEM-EP Graduate
Robyn Parr is the Executive Director in the Office of the Vice Provost at the University of Toronto. Most recently, they served as University Registrar at Toronto Metropolitan University (TMU). They have a MA (Leadership) from the University of Guelph and is a Project Management Professional (PMP). Outside TMU, Robyn has served in multiple officer positions, including President, of the Ontario University Registrars' Association (OURA).
Expertise: Continuous Improvement, Project Management, Service Excellence, Organizational Effectiveness.
SEM-EP Capstone Project: "Using Data to Inform SEM Strategies for Success at Ryerson University" introduces university stakeholders to the value of strategic enrollment management (SEM) as it relates to enrollment at the institution and outlines three strategies that leverage institutional data, research and effective practices across the sector. This paper served as a discussion point for formalizing the first strategic enrollment management plan at the university.
Jonathan has served as University Registrar at the University of Pittsburgh since 2021. He holds a Master of Science in Education from the University of Kansas and a Bachelor of Arts from the University of Missouri-Rolla (now Missouri University of Science and Technology). He previously served as Registrar at Baylor University (2011-2021), Associate University Registrar at the University of Virginia (2006-2011), and Assistant Registrar at the University of Missouri-Rolla (1999-2006). As the University Registrar at Pitt, he provides vision and leadership for the Office of the University Registrar. He collaborates across the University on issues related to academic policy and procedures, curriculum, scheduling, instructional space, registration, grades, graduation, academic records, systems, and compliance.
Doug has worked at the Ontario Universities' Application Centre (OUAC), a centralized admission application processing service for the 20 universities in Ontario, since January 1995, first as a software developer and, since September 2018, as Manager, eTranscripts. He was part of the original team which developed OUAC's EDI-based postsecondary transcript exchange system and also augmented that system for PESC XML transcripts (both high school and postsecondary). He has served as the ARUCC representative to the AACRAO SPEEDE Committee from 1998 - 2005, and again from 2011 to present. Since October 2017 he has been a Co-Chair of the Canadian PESC User Group.