Jeffrey Ragsdale, Ed.D., is the Assistant Vice Provost of Graduate Studies at the University of Texas at San Antonio (UTSA). He and his team lead student success initiatives involving DegreeWorks, Annual Review and IDP and the Bold Doctoral Staged Orientation series. Together these three initiatives were developed to remove barriers and demystify processes to degree completion. Prior to this position, he served as assistant dean of the UTSA Graduate School where he led the enrollment and recruitment strategies where, as part of the leadership team, the Keep Running with Us program was created. He is a three-time alum of the University of Texas with a bachelor’s degree in humanities, master’s in educational leadership and policy studies with a concentration in higher education administration, and received his Ed.D. in educational leadership with a concentration in higher education.
Keep Running with Us: An Innovative Program at a Hispanic-Serving Institution Designed to Increase Graduate Enrollment of Hispanic/Latinx Students
Ambika Mathur, Ph.D., is Senior Vice Provost for Graduate and Postdoctoral Studies and Graduate Dean at the University of Texas at San Antonio (UTSA). Dr. Mathur received her doctoral degree from the University of Iowa and has held faculty positions at the University of Minnesota and Wayne State University. Dr. Mathur is deeply committed to the advancement of all aspects of training for high school, undergraduate, medical, master’s, doctoral and postdoctoral trainees. She has received more than $30 million in grant funding by the National Institutes of Health (NIH), the National Science Foundation (NSF), and several other agencies in support of her research and training grants to advance diversity in graduate and postdoctoral education as well as the workforce. Dr. Mathur has more than 400 research publications and presentations in these areas.
Maria Medrano, Ph.D., is the Director of Special Projects at the UTSA Graduate School where she collaborates with campus partners seeking training grants from various federal funding agencies. She also conducts research to develop evidence-based programming for graduate students, especially as it relates to wellbeing. Dr. Medrano obtained her Ph.D. in psychology from The University of Texas at San Antonio (UTSA). She has been assisting prospective students from diverse backgrounds in starting their graduate education journey in her role at the Graduate School since August 2015, with a major focus on equitable access to graduate education for underrepresented minority students. Her research focuses on first-generation graduate students and their transition from undergraduate programs from a socio-cultural perspective as well as mental health.
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Dr. Ana K. Rodriguez serves as the Director of Freshman Recruitment at the University of Texas at San Antonio. Bringing over 19 years of extensive experience across various facets of higher education, she has served in areas including P-20 programming, housing, registrar services, athletics, admissions, recruitment, and enrollment management. Rodriguez's academic journey includes earning a bachelor’s degree in New Media Communications, a master’s degree in Digital Communications, and a Ph.D. in Higher Education Leadership, all from the University of Texas at San Antonio.
Driven by a deep-rooted passion for student service and a commitment to mentoring historically underrepresented student populations, Rodriguez’s goal was to earn this endorsement to continue her work in higher education as she continually seeks to maximize opportunities for student success and engagement within the university community.
SEM-EP 2024 graduate
Capstone: UTSA/SAISD Direct Admission Pilot (Research Study)
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Leslie has served students, parents, colleagues and the community at large over two decades in higher education, at a 4-year private institution and, most recently, at a community college. As a higher education leader, Leslie is driven by a professional ministry that puts people first as the primary business value at the heart of a university's mission and strategic plan. As the Director of Financial Aid at Hostos Community College, Leslie leverages partnership, best practices, data & assessment, risk-taking, excellent customer service and staff professional development to create strategies designed to eliminate financial barriers to create a community conducive to access, student success, socioeconomic upward-mobility and sustainable enrollment management from recruitment to retention to completion.
In roles at Hostos, such as Interim Associate Dean of Student Development & Enrollment Management, chair of the New York State Aid Committee, co-chair of the Cross Divisional Advisement Committe, or as a member of the Senior Leadership Council, the Middle States Standard IV Subcommittee, the Retention Research Committee, Enrollment Management Committee, or the Strategic Plan Working Group for Access to Higher Education, Leslie has led and/or collaborated across campus to create access to higher education, improve the student experience and develop pathways for student persistence to graduation.
Although he has lived in New York since 2001, Leslie is a native of Detroit, MI, a graduate of The New School (BS in Liberal Arts & MFA in Creative Writing) and an Executive Leadership Coach pursuing ICF certification.
Luis Alarcon, M.A.-M.ED., is a Mexican-American educator, SEM professional, and institutional agent. His work is centered on students’ learning, empowerment, and their individual and collective transformation through education. He is an avid DEI activist and ally to systematically excluded groups. He brings vast knowledge and expertise in admissions, recruitment, advising, Greek Life/Student Life, and leadership. Luis uses Intersectionality, Community Cultural Wealth, and Validation Theory to highlight, sharpen, and empower students’ determination, resilience, and persistence assets. Luis’ approach is student-centered/student-serving through recruiting, developing, retaining, supporting, and sustaining efforts.
Luis aspires to implement events, programs, and services designed to address students’ perceptions, experiences, campus climate, and cultural identities, which contribute to their learning and success. He deeply understands higher education and student affairs issues and challenges. Luis recognizes that relevant and up-to-date knowledge is key in serving students, so he networks and attends conferences and training opportunities (AACRAO, ACPA, HACU, NACAC, NADOHE, NASPA, etc.). He is working on his dissertation as part of the Doctor of Education degree at the University of Illinois Urbana-Champaign. He holds a Master of English from Eastern Illinois University, a Master of Education from DePaul University, and Graduate Certificates in Community College Leadership and Diversity & Equity from UIUC. Lastly, Luis recently earned a Certificate in Student Success Analytics from California State University.
He is active in many Higher Ed organizations by serving on diverse committees. He serves on ACPA's Bias Incident Response Task Force and is a Region IV-E Regional Rep for NASPA's LKC. Luis has received several professional grants and scholarships from ACPA, CalState, NASPA, Phi Kappa Phi, and IACAC. Luis’ academic honors include memberships in Kappa Delta Pi, Phi Delta Kappa, Phi Kappa Phi, Phi Sigma Pi, Omicron Delta Kappa, Order of Omega, and Pi Lambda Theta. He is a proud member of Sigma Alpha Epsilon Fraternity. He seeks opportunities to serve as a coach, mentor, or sponsor for other individuals who could benefit from his experiences and hardships. Luis welcomes the chance to learn from others and collaborate to create more equitable conditions and environments in the pursuit of social justice, transformation, and educational growth.
Luis' career and personal journey are driven by his belief in the transformational power of education and his commitment to diversity, equity, inclusion, and justice (DEIJ). His core competencies include allyship, mentoring, diversity and inclusion, and counter-storytelling. Luis uses his personal story as a minoritized, first-generation, low-income, single-parent student who came to the U.S. at 19 years old with no high school diploma to inspire, empower, and improve the lives of others through education, learning, and knowledge. Luis enjoys reading, working out, nature walks, and road trips outside of the higher education world. Luis likes spending time traveling and ruin exploring with his wife, Courtny. He is the proud cat dad of Tiki, Merlin, and Crete.
Kristina is a dedicated higher education administrator with over a decade of experience in student records and academic affairs in both public and private higher education institutions. She is currently serving as the Deputy Registrar at Brooklyn College. In this role, she oversees daily operations for the Office of the Registrar, managing functions such as certification, degree audits, registration, grade collection, cross-campus registration, and academic records.
In her previous role, Kristina served as the Assistant Registrar for Registration and Scheduling at New York University, managing registration, course and classroom scheduling, and course evaluation operations across the NY, Shanghai, and Abu Dhabi campuses.
Her passion behind her work is driven by the importance of serving first-generation college students, primarily from minority and low-income backgrounds, which reflects her upbringing. Kristina holds a Bachelor of Arts in Sociology and a Master of Arts in Urban Affairs from CUNY Queens and aspires to earn an EdD in Leadership, aiming to further enhance and influence her impact on public higher education administration.
Dr. Johnnie Johnson is a seasoned higher education professional with a demonstrated history of success in enrollment management, program development, and academic leadership. He currently oversees early college access programs and new student orientation as the Program Director for COAST and ECAP&O at Prince George's Community College (PGCC). Prior to his role at PGCC, Dr. Johnson held leadership positions at Webster University, The Catholic University of America, Trinity Washington University, and Marymount University.
Dr. Johnson's expertise lies in strategic enrollment management, marketing and recruitment, student success initiatives, and faculty development. He is a skilled communicator, presenter, and relationship builder with a proven ability to increase enrollment, develop new programs, and foster collaborative partnerships.
In addition to his administrative roles, Dr. Johnson is a passionate educator who has taught at various institutions, including Webster University, Southern New Hampshire University, and the University of the People. He holds a Doctor of Education in Educational Leadership from the University of New England, a Master of Science in Management from Marymount University, and a Master of Business Administration from the University of Phoenix.
Dr. Johnson is committed to advancing higher education and empowering students to achieve their academic and career goals. He is an active member of several professional organizations and has presented at national conferences on topics related to enrollment management and student success.
Del has over 15 years of experience in higher education, working at four-year public, private, and Historically Black Colleges and Universities (HBCUs). Her expertise spans collegiate strength and conditioning, academic services for student-athletes, admissions, scholarships, registrar functions, academic services, and enrollment management. Del is currently the Assistant Director of Academic Services at Tulane University Law School. In this role, she provides leadership and strategic direction for exams, registration, commencement, degree conferral, American Bar Association reporting, finalizing grades, and overseeing character and fitness verifications for bar admissions. As Assistant Dean, Del prioritizes streamlining processes and leveraging technology to enhance support for all constituents. She holds a Bachelor of Science in Nutritional Science and a Master of Science in Educational Leadership Studies from Oklahoma State University. Del is also pursuing a Doctorate in Educational Leadership with a focus on Leadership in Higher Education at Indiana State University.
Bridget Jones found her love for admissions as a tour guide in college and she has not left the profession since. For over 15 years, she's worked at both private and public institutions across Illinois, Colorado, California, and Oregon. She currently serves as the Director of Admissions and Recruitment for Portland Community College and is a member of PCC's Strategic Enrollment Management Council. She holds a Master's Degree in Higher Education Enrollment Management and an MBA in Organizational Leadership.
Briana Roades brings 10 years of higher education experience, specializing in online undergraduate, graduate, professional, and international admissions. As the Associate Director of UF Online Enrollment Services, she plays a crucial role in developing enrollment strategies and processes that support the university's online undergraduate programs. In her current role, Briana's leadership and strategic vision drive the success of UF Online Enrollment Services. She leads a dedicated team, guiding their efforts to recruit and support online learners. Her commitment to innovation and student-centric approaches has led to new initiatives that enhance the online learning experience and expand access to education. Passionate about higher education, she is committed to helping students achieve their academic and professional goals. Briana holds both a bachelor’s and master’s degree in Political Science from the University of Central Florida and a graduate certificate in Public Administration.
Rebekah (Becki) Lawhorn is the Interim Registrar and Director of Student Success Strategies and Operations at the University of Dayton. With over 19 years in higher education, she has driven significant improvements in student success, retention, and operational efficiency.
Since January 2024, Becki has enhanced the registrar team's performance through coaching and trust-building, leading to better processes and increased satisfaction. She has also been pivotal in developing and maintaining FERPA compliance policies, ensuring student privacy and fostering institutional trust.
In her role as Director of Student Success Strategies and Operations since March 2017, Becki has coordinated university-wide initiatives to boost student retention and graduation rates. Her leadership in the university's recruit-back strategy has resulted in higher on-time registration. Collaborating with the Assistant Provost for Decision Support, she designs research studies to support academic and student success, aligning these efforts with university priorities.
Previously, Becki served as the Director of Student Success and Parent Engagement and as the Director of Enrollment Services and Student Success/Associate Registrar. She led the implementation of early alert systems, streamlined administrative processes, and improved data accuracy and accessibility.
At Edison Community College, Becki held roles including Registrar, Financial Aid Counselor, and Registration Clerk/Veterans Certifying Official. These early experiences laid the foundation for her expertise in student success and operational efficiency.
Becki holds an MBA in Technology Leadership and a Bachelor of Science in Business Administration from Franklin University, and an Associate of Applied Business in Business Management from Edison State Community College. She has numerous certifications in advising for retention, enrollment management, FERPA compliance, and leadership.
Becki is dedicated to fostering inclusive environments and a purpose-driven approach, empowering her team to embody the Catholic and Marianist values and mission of the University of Dayton, significantly impacting student success and retention.
Associate Director of Student Financial Aid and Veteran Affairs Coordinator Texas Tech University Health Sciences Center El Paso Araceli B. Moreno has dedicated 14 years to working in higher education, specializing in financial aid. She currently serves as the Associate Director of Financial Aid at Texas Tech University Health Sciences Center El Paso. In this role, she assists in the administration of federal, state, and institutional financial aid programs, ensuring compliance with all regulations and policies. Araceli’s responsibilities include daily financial aid operations, processing applications, determining eligibility, awarding financial aid to students, and providing guidance and support to students and their families throughout the financial aid process.
Additionally, Araceli is the Veteran Affairs Coordinator, where she provides guidance and support to Veterans and military-affiliated students in utilizing their VA Educational Benefits. She assists with the certification process, ensuring that students receive their entitled benefits in a timely manner, and offers personalized support to address any challenges they may face.
Araceli's dedication to student success is evident in her commitment to providing comprehensive financial aid counseling and support. She works closely with students to help them understand their financial aid options, develop financial literacy, and navigate the complexities of paying for their education.
She earned her Master’s Degree in Higher Education Administration from Texas Tech University and her Bachelor’s Degree from the University of Texas at El Paso. Her extensive experience and commitment to supporting students have made her an asset to the higher education community. Through her work, she has positively impacted the lives of countless students, helping them achieve their educational goals.
Aimee Vitangcol Regoso has over 20 years of experience in higher education and is currently serving as University Registrar at Andrews University in Berrien Springs, Michigan, a role she has held for over 9 years. For the past 4 years she has also served in the capacity of Assistant Provost for Systems & Operations, where she spearheads strategic initiatives focused on service standards and continuous improvement of policies, processes and systems. She chairs University operations committees in the areas of data governance and student experience. She also serves on the board of directors for the Adventist Accrediting Association, the denominational accrediting authority for all tertiary and graduate educational programs and institutions owned by Seventh-day Adventist church entities.
Ms. Vitangcol Regoso has contributed several articles for AACRAO Connect, covering various topics including data governance, streamlining processes, and hiring best practices.
She earned her Master of Business Administration from Western Michigan University and her Bachelor of Business Administration from Andrews University.
Natalia is the primary point of contact for companies and organizations purchasing exhibit space or paid presentations at AACRAO meetings.
Marisella provides administrative support to the AED, EMD and cross-divisional assistance to the departments within EMD.
Megan is the Registrar at Cornell College in Mount Vernon, Iowa. She has been serving Cornell College for two decades, occupying various positions in student life, career engagement, and the Registrar’s Office. Megan has a history of leading teams, driving and implementing successful change on campus, and keeping students at the forefront of her work. She’s been involved with AACRAO and Upper Midwest ACRAO, and holds a Fellow position with Acadeum to shape the Registrar role in refining course sharing strategies and establishing course approval standards and best practices.
Nicole Engelbert is vice president of product strategy for student systems at Oracle. She is responsible for engaging the industry ecosystem to develop thought leadership and best practice with cloud technology and to use those insights to guide the development of Oracle’s higher education solutions including its Student and Campus Solutions product suites. Prior to Oracle, Nicole served as the Director of Research & Analysis at Ovum where she spent the last decade advising institutions globally on critical areas such as cloud migration, legacy modernization, emerging technologies, and student experience. A sought after presenter on the higher education technology conference circuit, Nicole is also regularly quoted in publications such as the NY Times, University Business, Campus Technology, and the Wall Street Journal. Nicole holds a BA in classics from Union College and an MEd in educational administration & policy analysis from Teachers College, Columbia University.