Caroline Cooper is a Project Manager within the Transformation Team at Cambridge International. The Transformation Team manages complex programmes and projects, such as the launch of new strategic level products and services for our customers in education. Caroline has 8 years of project and change management experience. Prior to joining Cambridge International in 2018, Caroline worked in the FMCG and hospitality industries, most recently for luxury hotel chain Rocco Forte Hotels, where she worked on the development and launch of a new smartphone application for internal career progression and employee engagement.
Ian works work with DIGARC's client base of nearly 800 institutions to help them leverage their current solutions and educate them about new DIGARC solutions. He has a bachelor's in Statistics from the University of Florida.
Connie has served as Curriculum Coordinator for nearly 15 years at Northern Kentucky University, helping to reinvent and streamline processes. She oversees technology used for faculty activity data collection and documentation, and preparation and transmission of the institution’s accreditation report.
Lynette Lindsey serves as the Director of Operations in the Office of Undergraduate Admissions at The Ohio State University. In this role, she is responsible for providing strategic leadership for application operations for all six Ohio State campuses. This includes application processing and credentials evaluation for over 70,000 domestic and international undergraduate applicants. Lynette also serves as a key leader and business partner for technology and business process re-engineering initiatives.
Prior to her current role in the Office of Undergraduate Admissions, Lynette led outreach and engagement efforts to recruit undergraduate transfer students, as well as access and diversity initiatives to increase the recruitment and enrollment ofunderrepresented minorities.
Lynette has over 25 years of higher education experience. She hold a bachelor’s degree in English from West Liberty University and a master’s degree in Labor and Human Resources from The Ohio State University.
Dr. Cedric B. Howard is an esteemed professional with nearly 30 years of experience in higher education. He has held various senior-level administrative positions such as vice president, vice chancellor of Enrollment and Student Services, and dean of Student Affairs. Dr. Howard has a strong track record of prioritizing student achievement and has achieved measurable results throughout his career.
Dr. Howard recently joined Seattle Colleges District from the University of Northern Colorado (UNC), where he successfully re-established the Division of Student Affairs and contributed to increased enrollment at UNC. His role as a Senior Student Services Officer has been marked by significant contributions, including increasing student housing occupancy, overseeing upgrades to student services facilities, and developing a restorative justice sanctioning process for student conduct.
During his tenure at SUNY Fredonia, Dr. Howard implemented an SEM framework that resulted in a remarkable 30% increase in first-year student enrollment. Previously, at the University of Washington Tacoma, he effectively more than doubled the campus's overall enrollment as the Vice Chancellor for Student and Enrollment Services.
Dr. Howard's expertise extends to consulting and leadership roles, having worked with multiple colleges and universities to develop SEM plans and marketing strategies. He has also been involved in various projects aimed at enhancing student success and SEM planning in higher education systems.
Dr. Howard's career is marked by valuable partnerships with high schools, community organizations, and military installations. He has received national recognition for his outstanding work in enrollment management and student affairs, including prestigious awards such as the NASPA Pillar of the Profession Award and the Scott Goodnight Award (national - 2018 and western regional – 2014).
With a wealth of knowledge and collaborative leadership, Dr. Howard has made significant contributions to higher education. His professional achievements have been honored with prestigious awards, including the NASPA Pillar of the Profession Award and others. Dr. Howard holds a bachelor's degree in psychology, a master’s in education in Educational Administration, and a doctorate in education in Educational Leadership and Management.
Kelsey serves as the Registrar and Director of Community Standards at Tufts University School of Dental Medicine. She is the current chair of the Young Professionals Caucus, and sits on the Graduate and Professional Schools subcommittee and Member Engagement subcommittee.
AACRAO Bio
This year marks Tiffani’s 18th year in higher education. She started her career as a student worker at DeVry University. After graduating with her Bachelor degree in Networking and Communications Management, she obtained her first full time position at DeVry as a Transfer Credit Coordinator. Within her five years there, she was promoted to Senior Transfer Credit Coordinator and then Team Lead and also earned her Master of Business Administration with a concentration in Marketing. Tiffani then went on to be the Coordinator of Articulation and Degree Audit at NEIU, where she built the institutions first major degree audits, articulation agreements, and transfer guides. She began her journey with Governors State University in the role of Admissions and Records Supervisor in 2013 and then the role of Associate Director of Admissions in 2016. Tiffani is now an Associate Director for Enrollment Management, focusing on transfer technology and enrollment data. In addition to her full-time position at GSU, she is also an Adjunct Faculty member at GSU and Southern New Hampshire University and a doctoral candidate in the Educational Administration Foundations – Higher Education PhD program at Illinois State University. She is currently working on her research proposal with hopes to begin her study in the fall.
Tiffani has been a member of IllinoisACRAO (IACRAO) for several years and has served as the chair-elect for her district, Equal Educational Opportunities Officer, and Communications Manager. For AACRAO, she has served as the Chair for the Nominations and Elections Committee and the Vice-Chair and Chair of the Policies and Practices Committee and is a member of the Black Caucus, Member Engagement and Outreach Committee, and a founding member of the Women’s Caucus. Currently, she is the President-Elect for IACRAO and Vice-President for Leadership and Management Development for AACRAO.
Interview with Zachary A. Pardos
Interview with Liz Cheron
AACRAO Role: Vice President for Leadership and Management Development - Board of Directors
Jennifer Love is the Director of the inaugural Texas One Stop for Enrollment Services at the University of Texas at Austin which will officially open in Spring 2020. Before her tenure at UT, she was the Director of the Student Service and ID Center at Columbia University in the City of New York, and worked at the One Stop Student Services at the University of Minnesota- Twin Cities.
Romesh Vadivel has worked at McGill University since 2005, currently serving as Assistant Registrar & Director of Service Point in McGill’s Enrolment Services division (www.mcgill.ca/students/servicepoint). He has worked in the Canadian higher education sector for more than twenty years in a variety of challenging roles at each of Concordia University, Dalhousie University and now at McGill, in areas implicated in or touching directly upon enrolment management and student success. Romesh has served on the ARUCC Executive since 2014 and on both the ARUCC Groningen & Student Mobility Task Force and now Steering Committee. He is a leader of change and possesses a strong understanding of the student experience.
Role: Registrar
Maureen O’Mara Carver is Registrar at Philadelphia College of Osteopathic Medicine, and a Senior Consultant with AACRAO Consulting (AC). Ms. Carver’s 30 years of experience in higher education and numerous assignments with AC, have allowed her to work collaboratively with all levels of faculty and administration to tackle such issues as defining the role of a Registrar, and the scope of responsibility appropriate to the position in light of the mission and goals of a college and/or university. This work encompasses the areas of records retention, grading practices, personnel management, integrated student service implementation, and numerous other areas of policy and procedure.
In addition, Ms. Carver has a proven record of leveraging technology to deliver better student services without increasing the need for additional personnel.
Role: Associate Vice President for Enrollment Management
Brent A. Gage currently serves as the Associate Vice President for Enrollment Management at the University of Iowa. In this role, Dr. Gage oversees all recruitment and enrollment functions including Admissions, Financial Aid, Communications, Enrollment Operations and Undergraduate Scholarships. Dr. Gage works cooperatively with the Academic Deans and the Office of the Provost to facilitate the university’s enrollment functions in an effort to achieve institutional goals, and serves as a member of the President’s Cabinet.
Dr. Gage holds degrees from the University of Nebraska at Kearney, Eastern Illinois University and a Ph.D. from Indiana State University in Educational Leadership, Administration and Foundations.
Review of: Becoming a Student Ready College: A New Culture of Leadership for Student Success
Request Jody Gordon as a speaker
AboutJody Gordon is Senior Managing Consultant at AACRAO. Recently she served as the Associate Vice-President, Students at Langara College in Vancouver, Canada. Ms. Gordon provided oversight and leadership to the Student Services division that includes, Student Engagement, Financial Aid and Awards, Varsity Athletics, Counselling (personal, career, and academic support and academic advising), Mental Health Initiatives for students and employees, Health Services, Accessibility Services, Registrar and Enrolment Services, Student Recruitment and Intramurals. Previously Ms. Gordon served as the Vice President, Students and Enrolment Management, at the University of the Fraser Valley (UFV), Abbotsford, Canada. She led the development of the first ever Strategic Enrolment Management Plan for the University. Prior to this she held the position of Associate Vice President, Students at Kwantlen Polytechnic University (KPU), Surrey, Canada where she led the institution wide review of the first-year experience where she oversaw 9 working committees and developed a comprehensive plan for improving the first-year experience.
Recently Ms. Gordon co-authored the book SEM in Action: Implementing and Sustaining your Plan, the third book in the SEM series.
An Interview with Jay Goff
Jody works in the Business Development & Strategic Partnerships Division, where she provides direct consulting services to client institutions, develops and executes training programs, contributes research and knowledge to the profession, and assists with partnerships with companies and agencies.
Stanley E. Henderson retired from the University of Michigan-Dearborn where he served as Vice Chancellor for Enrollment Management and Student Life from 2005-2015. In that role he provided leadership to campus enrollment efforts that resulted in nearly a 30% increase in freshman enrollment as well as record growth of students of color and international students while increasing quality indices. He was also instrumental in developing a public-private partnership for student housing.
He served as associate provost for enrollment management at the University of Illinois-Urbana-Champaign from 2003-2005 and as associate vice president for enrollment management at the University of Cincinnati from 1995 to 2003. Previously, he was director of enrollment management and admissions at Western Michigan University and director of admissions at Wichita State University. His roots in enrollment began as an admissions counselor at Michigan State University in 1970-1971.
He also has been deeply involved at the national level of AACRAO, where he served as the association’s first vice president for enrollment management in 1991-93 and as president in 1995-96. He was a founder of the Association’s national SEM Conference, now in its 30th year. He is a frequent contributor to AACRAO publications, including the first history of enrollment management, as well as a frequent presenter at state, regional, and national levels. He is also a recipient of the Distinguished Service Award and the Founders Award for Leadership. AACRAO has presented Henderson a Lifetime Achievement Award for “Outstanding Leadership in the SEM Profession” and awarded him Honorary Membership in 2015.
After 43 years in higher education, Pam Horne retired from full-time work in 2017 as Vice Provost for Enrollment Management at Purdue University where she managed strategy and operations for admissions, financial aid, early college outreach, registrar, and student data analysis and reporting. Previously she served Michigan State University, the University of Michigan, Eastern Michigan University and the University of Kansas. She now consults and speaks to professional organizations. A former president of the Association of Chief Admission Officers of Public Universities, Horne also served as a Trustee and Regional Council Chair for the College Board. She served on committees of the National Association for College Admission Counseling (NACAC) and the American Association of Collegiate Registrars and Admission Officers. She has presented frequently at topics such as the gap between college aspiration and preparation, the future of enrollment management, effective use of business intelligence and technology in enrollment management, creating an internal enrollment management brand, college financing, and the impact of changing demographics on higher education. Since her retirement from full-time work, Pam has consulted with a variety of institutions, including Mount Holyoke College, Washington University, Utah State University, and Florida Atlantic University.
Betty Huff has over 30 years of experience in enrollment management, including positions as Registrar, Director of Admissions, Director of Financial Aid, and AVP/VP Enrollment Services/Management executive level roles at both large and medium size public institutions. She has served in leadership roles in three student information systems implementations as well as a member of the selection team for a major state system SIS purchase. Ms. Huff’s career includes positions at both urban and residential institutions. In 1990 she was selected as a member of the founding team for a new California State University system campus at San Marcos, CA where she developed an enrollment services concept and defined an enrollment management plan for the developing campus. In addition to creating enrollment management campus-wide structures at the University of California, Santa Barbara and the University of Memphis, she has significant experience in recruitment strategies for highly competitive and less competitive institutions, comprehensive admissions review, student information systems management, and financial aid leveraging.
At the national and international level, Ms. Huff has been actively engaged in the issues of access, equity, and higher education public policy and practice. She completed terms on the American Association of Collegiate Registrars and Admissions Officers (AACRAO) as Vice President for Management and Leadership Development and as President of the Board of Directors. Her international experience includes selection as a German Fulbright Administrative Scholar for Admissions and Student Services, and served as a representative for the CSU system in Japan and China reviewing campus educational partnership programs. She has presented at national and international meetings on higher education issues in the United States on topics such as organizational development, comprehensive admissions evaluation, outcomes based funding, enrollment management structures, and student support services
Ms. Huff holds a B.A. degree in English from the University of South Alabama and an M.A. in Adult Education from the University of Georgia, where she also completed doctoral level coursework in public and higher education administration.
During Dr. Christine Kerlin’s accomplished career, she has established herself as a nationally recognized leader and expert in the field of enrollment management within the community college system. As such, she has a wealth of knowledge and experience in strategic planning, outreach and recruitment strategies, admission and registration processes, articulation practices and inter-institutional partnerships, credential evaluation, international admission and advising, and student services. She also has authored chapters in a variety of AACRAO publications and continues to present regularly at national and regional conferences. She was formerly the Vice President for the University Center and Strategic Planning at Everett Community College. Preceding her time at Everett Community College, Dr. Kerlin was the Director of Admissions and Records at Central Oregon Community College, as well as the Director of Admissions at The Evergreen State College. She calls on her first-hand experiences at these institutions of higher learning as an AACRAO Senior Consultant.
Dr. Reid Kisling now works with the team at Stellic, helping institutions integrate their data systems with the platform to enable effective student interactions and streamline administrative processes. He has worked in higher education administration for the past two decades, during which time he has developed a unique expertise in the areas of technology architecture, digital transformation, business process analysis, organizational culture and change, and effective uses of information systems to drive enrollment services and growth. In his current role as a Senior Consultant for AACRAO, Dr. Kisling works to find innovative ways to increase the collaboration between student services and the academic enterprises of the institutions with which he works.
Before joining Stellic, Dr. Kisling most recently led the student development division at Western Seminary, including all aspects of student services, admissions, financial aid, records, and student affairs. In addition, he was the inaugural CIO for the institution, responsible for integration of technology across the institution and directing the expansion of the institution’s home-grown data systems. Dr. Kisling has significant experience leading change and process improvements for the institutions at which he has served. While serving as Registrar at George Fox University, Dr. Kisling restructured registrar’s office personnel to increase productivity and improve relationships across the institution. As a result, enrollment counselors increased interaction with both students and faculty as they became the primary point of contact for specific academic programs for course scheduling and planning, curricular change management, and advising services.
Dr. Kisling has authored articles on predictive analytics, strategic enrollment planning processes, student lifecycle management, and staff workload. A frequent presenter at AACRAO conferences and instructor in AACRAO’s Essentials of SEM online course, Dr. Kisling holds a Master of Theology (Th.M.) from Dallas Theological Seminary and a Ph.D. in Organizational Leadership from Regent University.
The Coming of Age of Data Analytics in Higher Education
Request Dr. Alicia Moore as a speaker
Vice President for Student Affairs, Central Oregon Community College
About Alicia Moore is the Vice President of Student Affairs and former Dean of Student and Enrollment Services for Central Oregon Community College. In this capacity, she has worked as part of the campus leadership team, leading the institution through an 82% growth in enrollment in a four-year time span. She has more than 20 years of experience in student services, with primary experience in admissions and records related areas, including marketing and advertising, publication design/writing, recruiting and one-stop program/service development. In her role as the Director of Admissions/Registrar for COCC, collaborative efforts the campus achieved a record 12% enrollment growth in just two years. During her tenure at COCC, Alicia’s accomplishments include development of comprehensive strategic enrollment management plan; a one-stop service center, including admissions, registration, student account/bursar, financial aid, placement testing, and academic advising; and a redesign of college transition programs to include a mandatory pre-advising workshop for all students, a new student orientation program, and an “Academic Jump Start” program. Alicia also played a primary role in designing COCC’s new Campus Center and 320-bed residence hall, developing partnerships with various high school and university partners, and serving as part of the institution’s accreditation team. In addition to the above areas, Alicia’s consulting work includes helping institutions develop strategic plans, to include vision, mission, values and goals, as well as student success plans focused on student persistence and completion strategies.Alicia earned her PhD in Education Oregon State University, has her master's degree in student personnel administration from Colorado State University, and a bachelor's degree in communications and Spanish from Willamette University.
An Interview with William Serrata
Brad Myers retired from The Ohio State University near the end of 2016, where he served for nearly 20 years as the University Registrar. He is a broadly experienced higher education professional with over thirty-five years of leadership experience in student records/registration, financial aid, orientation, college office management, student advising and developing a consolidated service center. His responsibilities included leadership roles related to student systems, semester conversion, data services, transfer credit, space management and general student services for students. Brad’s experience includes leadership in a large organizational setting with an emphasis on organizational and change management, fiscal management and personnel management. He is very team-oriented with excellent communication skills, high energy, and a strong, holistic commitment to both service, students and the broader higher education community. Some examples of specific projects with key roles at Ohio State: • Conversion of the university calendar from quarters to semesters (2009-2013). • Design and construction of a new Student Academic Services building (2007-2010). • Interim Director, Student Financial Aid (2008-2009). • Implementation of a Consolidated Services Center (“one stop”), (2007-2009). • Implementation of PeopleSoft/Oracle Student Information System (2005-2009). Brad has also been very involved at a state and national professional level, having served as president of AACRAO (American Association of Collegiate Registrars and Admissions Officers) and OACRAO (Ohio Association of Collegiate Registrars and Admissions Officers). He has served as an instructor for professional development courses with AACRAO, both in-person and online, and has been an author and member of the editorial board for three AACRAO FERPA (Family Education Rights and Privacy Act) Guides. Brad did all of his academic work at Ohio State: BS in Psychology, JD, and worked on a PhD in Higher Education Administration.