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Thomas E. Miller

Executive Advisor for Student Success, Tampa Campus, USF

Thomas E. Miller is the Executive Advisor for Student Success at the Tampa Campus of the University of South Florida. He is also an associate professor in the College of Education at the Tampa campus of the University of South Florida. 

Miller holds a bachelor’s degree from Muhlenberg College and master and doctoral degrees from Indiana University. He received the Scott Goodnight Award for Outstanding Performance as a Dean from NASPA in 2002, was chosen as a Pillar of the Profession in 2004, and received the Robert H. Shaffer Award for Academic Excellence as a Graduate Faculty Member in 2015.

A Case Study of an Institution Continuing to Advance Student Success, the University of South Florida

 

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Casey Bullock, Ph.D.

University Registrar

Casey Bullock, Ph.D., is University Registrar at the University of Florida. Formerly, he served as Enrollment Services Executive Director and University Registrar at Weber State University and an Adjunct Instructor in the Masters of Education program. Previous to that, he was the Transfer Coordinator in the Office of Admissions at Weber State University. Dr. Bullock has collaborated with higher education professionals as chair of the Utah Transfer Articulation Committee and previously served on the Utah Board of Higher Education Transfer Articulation Council and Prior Learning Assessment Committee. He received his A.S. degree from Dixie State University; a B.S. degree from Utah State University in Business, Psychology, and Communications; and an M.Ed. and Ph.D. in Educational Leadership and Policy from the University of Utah.

Linkedin profile:

https://www.linkedin.com/in/caseybullockphd/

Capstone: Understanding the Complexities of the Transfer Function

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Paul Parker

Executive Director and Registrar, Kennesaw State University

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Paul Napleton

Head of digital & marketing automation at the University of East Anglia

Paul Napleton is head of digital & marketing automation at the University of East Anglia in the U.K. He is responsible for digital marketing strategy, tools and platforms, as well as website optimisation and best practice. This includes maximising CRM opportunities for dynamic, personalised touchpoints — building a 360-degree view of audiences by unleashing the power of data. Paul is relatively new to the higher education sector, having recently moved at the start of 2021. He has previously worked for several leading brands in financial services and in digital, innovation and content marketing positions.

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Sarah Cox

Head of Data, Systems, and Applicant Engagement: Admissions, Recruitment and Marketing

Sarah Cox is the Head of Data, Systems and Applicant Engagement within Admissions, Recruitment and Marketing at the University of East Anglia in the UK. Member of the Salesforce Higher Education Advisory Council for EMEA and with 16 years of experience in Higher Education, she strives to implement technology to support staff and processes effectiveness whilst delivering excellent data-informed learner experiences. 

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Grace Bjorkman

Assistant Director of Admissions at Westmont College

Grace Bjorkman serves as the Assistant Director of Admissions for Staff Development and Recruitment Strategies at Westmont College. She has spent five years recruiting a key territory of students, and additionally helps manage the counseling staff. She has served as a liaison between Salesforce development teams and admissions to ensure the system is best designed to help counselors in their interactions with prospective students, along with in their management of prospect pools. She has her BA in Communication Studies from Westmont College.

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Douglas Little

AVP for Enterprise Systems for Georgetown University

Douglas Little serves as the AVP for Enterprise Systems for Georgetown University. Prior to joining UIS, Doug served in a variety of roles across functional areas including serving as the Director of First Year Experience & Student Resource Center at Rollins College, the Director of Orientation & Family Programs and at George Mason University, and the Senior Assistant Dean for the Georgetown University School of Nursing & Health Studies, where he helped launch the university's first online degree program. Within these roles Doug has provided organizational leadership in the areas of technology innovation, advising, enrollment services, admissions, leadership development, and international service learning. Doug presently leads the Student Systems, Educational Technology, BI, HR/Finance, and the Georgetown360 Salesforce implementation teams.

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Maggie Smith

COVID Response Team Manager, Georgetown University

Maggie Smith is a manager of the COVID 19 response team at Georgetown University. Prior to working with the Public Health team, Maggie worked in a number of roles in the Sports Medicine sphere including working with Georgetown University athletics, clinical instructor for collegiate and graduate students at West Virginia University and Salisbury University, clinical specialist at Fusion Physical Therapy and Sports Performance, and head athletic trainer at Morgantown High School. Within these roles, Maggie has written and modified policies to implement use of electronic medical records, sports medicine management of COVID 19, and Public Health response to COVID 19 at the University level. Maggie received her Doctorate in Athletic Training from Temple University where she worked specifically with the use of online platforms in higher education as well as the incidence of mental health disorder following concussion.

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Sarah Shohet

Associate Dean for Academic Affairs at the School of Health at Georgetown University

Sarah Shohet serves as the Associate Dean for Academic Affairs at the School of Health at Georgetown University. Prior to joining Academic Affairs, Sarah was the Director of Admissions for the School of Nursing & Health Studies at Georgetown, and previously worked in admissions and career placement at Boston University and MIT. Sarah's passion in higher education lies with helping undergraduates navigate the complexities of being a college student in the 21st century. Sarah was intricately involved in the recent split of Georgetown's School of Nursing & Health Studies into two schools: Georgetown School of Health and Georgetown School of Nursing. In this capacity, Sarah interfaced with professionals from all over the Georgetown campus, including UIS, the Registrar's Office, Admissions, Alumni Relations, and Student Affairs. Sarah now leads the Academic Affairs team in the newly launched School of Health.

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Zak Landrum

Director of CRM and Data Services at Westmont College

Zak Landrum serves as Director of CRM and Data Services at Westmont College, and is a former member of the Salesforce Higher Ed Advisory Council (2020-2021). He also manages the Center for Applied Technology, a program designed to train students on the Salesforce platform by building practical solutions for the college. Zak has ten years experience in higher education systems management, ranging from gift processing, to prospect research, to reporting and analysis. He is a certified Salesforce Admin. He received his Master of Nonprofit Management degree from the University of San Francisco, and his BA in Theatre Arts from Westmont College.

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Korbin Breeden

Data and Communications Analyst at Westmont College

Korbin Breeden serves as Data and Communications Analyst at Westmont College, and is a former Admissions Counselor as well. He also manages the new Admissions Development Representative (ADR) team at the Center for Applied Technology, a program designed to train students on the Salesforce platform by building practical solutions for the college. Korbin is in his third year working in higher education systems management, ranging from admissions enablement to Marketing Cloud Administration to reporting and analysis. He received his BA in Political Science from Westmont College.

Darin Hobbs

Vice President of Learning & Employment Records, Western Governors University

Darin R. Hobbs, Vice President of Learning & Employment Records at Western Governors University (WGU), has over twenty years of management and customer service experience in various professional, academic, and volunteer capacities.  Darin is known for innovative solutions that create efficiencies within the work environment and constantly thinks creatively about how to reimagine the student record. Darin has devoted his career at WGU to transforming higher education for the benefit of students. 
 
As the Vice President of Learning & Employment Records, Darin is the business owner of Records in the Achievement Architecture initiative that seeks to transform the student record into a learner-owned, digital record of achievement that is skills-denominated, machine actionable and built upon a foundation of open standards. 


Heidi Leming

Vice Chancellor for Student Success, TBR – The College System of Tennessee

Dr. Leming currently serves as the Vice Chancellor for Student Success at the Tennessee Board of Regents (TBR). In her role at TBR, she works closely with the student affairs operations at 13 community colleges and 27 Technical Colleges and serves as the System level advocate to other state agencies and the legislature on student related issues. During the past eight years at TBR, she has been instrumental in advancing student affairs and student success initiatives related to accessibility, high impact practices, and support for low-income and minority student populations. Dr. Leming also serves as an instructor in the East Tennessee State University Community College Leadership graduate program.

She has over 20 years of experience in student affairs at institutions in Tennessee, Virginia, New York, and Georgia and 11 years of combined service in the State of Tennessee. In 2019, Dr. Leming was the recipient of the NASPA Region III Outstanding Senior Student Affairs Officer award. Dr. Leming received her PhD from the Institute of Higher Education at the University of Georgia, her MA Ed. in Higher Education and Student Affairs from Virginia Tech, and her B.S. in Mass Communications from Moorhead State University.

Dr. Mike Simmons

Associate Executive Director, Business Development & Strategic Partnerships, AACRAO

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About
Mike Simmons, Ph.D. is the Associate Executive Director of Business Development and Strategic Partnerships at AACRAO, where he manages a portfolio of external grants and special projects, with a particular focus on Comprehensive Learner Records (CLRs).  

He retired from the University of North Texas, where he served as the Assistant Vice President of Academic Affairs in the Provost’s Office of Curricular Innovation and Academic Partnerships. He led a number of academic innovation projects, including the development of the Career Connect Comprehensive Learner Record (CLR/LER). Before joining the UNT team, Dr. Simmons was the Assistant Vice President for Lifelong Learning at Texas Woman’s University.  He also previously served as the founding director of the Marshall Technology Institute.

He holds a Ph.D. in Public Administration and Urban Affairs from the University of Texas at Arlington and a Master of Public Administration degree from the University of North Carolina at Chapel Hill. His Bachelor of Arts degree in History is from King College in Bristol, Tennessee.  

Mike's Role at AACRAO

Dr. Simmons is responsible for leading the consulting, corporate partnerships and grants teams in creating and maintaining valuable strategic relationships and creating resource opportunities that allow AACRAO to meet strategic goals and serve our members.

 

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Tiffany Hsu

Executive Assistant and Board Liaison

Board & Governance Division

Tiffany graduated from Marymount University with a Bachelor’s of Arts in Fashion Merchandising and Marketing. She spent several years working as a stylist and personal shopper for various retailers before joining AACRAO.
In 2013, Tiffany joined AACRAO as an Assistant Director for Marketing in the International Department (formerly AACRAO International Education Services). She spent a number of years planning and coordinating the various international workshops and institutes. In March 2020, Tiffany transitioned roles to become the Associate Director for Board Services and began working closely with the AACRAO Board of Directors.

Tiffany's Role at AACRAO

Tiffany facilitates the coordination of scheduling and the communication between the Executive Team and board members.

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Jonathan Lord

Vice President of Student Affairs and Enrollment Management, College of Southern Idaho

Jonathan Lord, Ed.D., is Vice President of Student Affairs and Enrollment Management at the College of Southern Idaho (CSI) where he oversees student affairs and enrollment services, reporting directly to the president and sitting on the president's cabinet. A highly accomplished and dedicated education professional, he has been recognized for his extensive contributions to educational leadership, strategic enrollment management, and community engagement. Since 2015, he has held pivotal roles, leaving a lasting impact on education in Idaho. These include serving as assistant dean of teacher education at Idaho State University as well as the chair of the education department, assistant dean of early college, and dean of student access at CSI.

Dr. Lord is an active contributor to the field, with notable presentations at conferences such as RCCA, AACRAO, NISOD, and NACEP. He holds a doctorate in higher education leadership from Idaho State University.

Capstone:

Lord's capstone was writing a Strategic Enrollment Management and Retention Plan for the College of Southern Idaho.

Review of: The Price You Pay for College 

Review of: Direct Admissions Report

Dr. Michael C Dills-Allen

University Registrar at California State University Chico

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Christopher Buonocore

Director of Student Success Initiatives

Christopher Buonocore is currently the Director of Student Success Initiatives at CUNY Lehman College.  Chris graduated with a BA in Psychology from Queens College and an MSEd in Higher Education Administration from Baruch College.

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Tracey Jamison

Director of Articulation and Enrollment Services at University System of Maryland

Tracey has over 32 years of experience in higher education, having previously worked at the University of Maryland, University of Baltimore, University of Maryland School of Nursing and American Intercontinental University. With AACRAO, she has served on various committees and task forces, including a term as Vice President for Admissions and Enrollment Management on the Board of Directors and a former chair of AACRAO’s Nominations and Elections Committee. She sits on or has served on various committees within Maryland, including the State Transfer Advisory Council, the Maryland College Commission for Student Veterans, and the State Advisory Board for Future Business Leaders of America. Tracey is a 1997 graduate of Leadership Howard County. She holds a B.A. from the University of Maryland and an M.A. from the University of Baltimore. Currently, she is a doctoral student at Marymount University where her research is focused on post-legislation trends on dual enrollment, persistence and graduation.

Michael S. Flanigan, Ed.D.

Associate Vice President - Strategic Initiatives and Project Management

Michael Flanigan is the Associate Vice President - Strategic Initiatives and Project Management, Division of Strategic Enrollment Management & Student Success, Virginia Commonwealth University.