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Speakers Bureau - One-Stop/Students First Center and Customer Service

In this workshop we will consider a number of critical questions for developing a one-stop/students first center model:

  • What outcome(s) are expected with the implementation of a one-stop-shop?

  • Will the mission and its actualization look the same for all campuses?

  • Who will you serve and what services will you offer?

  • How will a one-stop support the retention goals of the college?

  • How will a one-stop support the academic advising needs of the students?

  • What depth of knowledge and expertise will be expected from the front-line staff? Narrow and deep, or wide and shallow? What are the downstream implications for either choice?

Available Speakers

Photograph of Dr. Robert Goltra

Dr. Robert Goltra, Assistant Vice President for Student Affairs

Speaker Availability:

  • 1-2 Hour Keynote Speaker or Closing Speaker
  • Half-day Presentation or Facilitation

Headshot of Jody Gordon.

Jody Gordon, AACRAO Managing Consultant

Speaker Availability:

  • 1-2 Hour Keynote Speaker or Closing Speaker
  • Half-day Presentation or Facilitation

Headshot of Wendy Lishen.

Dr. Wendy Lishen,  Asst. VP Academic Records

Speaker Availability:

  • Half-day Presentation or Facilitation
  • Full-day Presentation or Facilitation

Headshot of Sheldon Macleod.

Sheldon MacLeod, Director of Student Services

Speaker Availability:

  •  1-2 Hour Keynote Speaker or Closing Speaker
  • Half-day Presentation or Facilitation

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Dr. Alicia Moore, Vice President for Student Affairs

Speaker Availability:

  • Half-day Presentation or Facilitation
  • Full-day Presentation or Facilitation

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Lisa Perry, Director of UC Merced’s Students First Center (SFC)

Speaker Availability:
  • Half-day Presentation or Facilitation
  • Full-day Presentation or Facilitation