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Speakers Bureau - One-Stop/Students First Center and Customer Service

In this workshop we will consider a number of critical questions for developing a one-stop/students first center model:

  • What outcome(s) are expected with the implementation of a one-stop-shop?

  • Will the mission and its actualization look the same for all campuses?

  • Who will you serve and what services will you offer?

  • How will a one-stop support the retention goals of the college?

  • How will a one-stop support the academic advising needs of the students?

  • What depth of knowledge and expertise will be expected from the front-line staff? Narrow and deep, or wide and shallow? What are the downstream implications for either choice?

Available Speakers

Collise Dupont, Executive Director of Enrollment Services

Speaker Availability:

  • 1-2 Hour Keynote Speaker or Closing Speaker
  • Half-day Presentation or Facilitation
  • Full-day Presentation or Facilitation

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Dr. Robert Goltra, Assistant Vice President for Student Affairs

Speaker Availability:

  • 1-2 Hour Keynote Speaker or Closing Speaker
  • Half-day Presentation or Facilitation

Headshot of Jody Gordon.

Jody Gordon, AACRAO Managing Consultant

Speaker Availability:

  • 1-2 Hour Keynote Speaker or Closing Speaker
  • Half-day Presentation or Facilitation

Headshot of Wendy Lishen.

Dr. Wendy Lishen,  Asst. VP Academic Records

Speaker Availability:

  • Half-day Presentation or Facilitation
  • Full-day Presentation or Facilitation

Headshot of Sheldon Macleod.

Sheldon MacLeod, Director of Student Services

Speaker Availability:

  •  1-2 Hour Keynote Speaker or Closing Speaker
  • Half-day Presentation or Facilitation

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Dr. Alicia Moore, Vice President for Student Affairs

Speaker Availability:

  • Half-day Presentation or Facilitation
  • Full-day Presentation or Facilitation

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Lisa Perry, Director of UC Merced’s Students First Center (SFC)

Speaker Availability:
  • Half-day Presentation or Facilitation
  • Full-day Presentation or Facilitation

Photograph of Michael Pierick

Michael Pierick, Director of the UC Merced Degree Completion Program

Speaker Availability:

  • Half-day Presentation or Facilitation
  • Full-day Facilitation or Presentation

Sherry Wells, Assistant Vice Provost for Digital Learning at Lamar University

Speaker Availability:

  • 1-2 Hour Keynote Speaker or Closing Speaker
  • Half-day Presentation or Facilitation
  • Full-day Presentation or Facilitation