Heather Taynor currently serves as the Vice President for Customer Experience at Watermark and has been with Aviso Retention—now Watermark Student Success & Engagement—since 2012. Taynor supports the overall customer experience through internal cross-departmental support and external customer advocacy. She is a trusted advisor to the Watermark customers providing subject matter expertise within higher education specializing in strategic enrollment management and student success. Prior to Watermark, Taynor worked in higher education for fourteen years at colleges and universities, both two-year and four-year, leading enrollment management and student success teams to help recruit, enroll and retain students.
Improving Educational Outcomes for Minority Male Community College Students