The Relationship Between One-Stop Support and New Student Enrollment

The COVID-19 pandemic created lingering challenges related to enrollment and made transparent the need for institutions to examine processes and remove enrollment barriers. Higher education may be perfectly poised to implement deep and lasting change that could result in increased access and improved retention. As student populations become increasingly diverse, there is a responsibility to examine institutional practices to increase enrollment and retention. Through a quantitative study, the one-stop service model was evaluated as a possible practice for reducing melt. Findings from this study suggest the one-stop model at UC Merced is making a positive impact on new student enrollment for historically marginalized populations.