FAQs

• Does our AACRAO Membership include AACRAO EDGE or vice versa?
  While having an AACRAO Membership subscription entitles you and your team to discounted Membership pricing for EDGE, AACRAO Membership and AACRAO EDGE are two separate entities and having one doesn't permit access to the other.  Detail Page
• Does EDGE provide transcript evaluations or extra copies of old evaluations?
  In short, no. AACRAO discontinued all international credential evaluation services in 2016 and, as of 2019, can no longer provide extra copies of existing evaluations as this data was not maintained. We recommend contacting the institution, organization, or company that requires your evaluated transcript and having them refer you to a list of their approved evaluation agencies. 
  
  In addition, AACRAO cannot speak on behalf of LSAC. All LSAC evaluation questions should be directed to LSAC's contact and support page. Detail Page
• I’m locked out of some content and I believe that I shouldn’t be. What’s going on?

  There are a few reasons you may be locked out. 

  1. Make sure you're logged in.

  2. AACRAO Membership does not include access to EDGE. If you're interested in Subscribing to Edge, find out more here.

  3. Though your institution may have purchased an EDGE Subscription, you may not be on it. The Edge Manager for your account needs to assign your account to the Subscription for you to have access.

  4. When your Subscription is renewed, your assignment may not have rolled over. Verify that the appropriate Subscribers are listed using the "View EDGE Subscribers" tab. Your EDGE Manager can reassign you to the EDGE Subscription.

  5. If you are certain that you are logged in correctly to an account already assigned to an active EDGE Subscription, the problem may be with your browser. Resetting your cache and cookies and logging in again should solve the problem.

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• Can I get training on using EDGE?
  Join the EDGE User Group, an incredible, free resource where you can talk directly with other users who analyze, research, and issue advice on credentials and grading scales within EDGE. Also, our User Guide has some excellent information on how to use EDGE. Detail Page

• I’ve lost access to the account because the person who managed it previously has moved on. How can I recover access?
  Please write us an email at EDGE Customer service and we’ll help you restore your account. Detail Page
• Is it possible to remove individuals from our roster list?
  The EDGE Manager can un-assign contacts and thereby remove their access to a subscription; however, those unassigned contacts will remain on the list of possible subscribers. Detail Page
• Do users I add receive immediate access?

  In short, yes. If you've added an individual via 'Add New Member' and clicked on the 'assign' check mark, they should have access immediately. 

  Adding a new individual via our 'Add New Member' button prompts our system to send login credentials to this individual's email. They can use these credentials to log in to EDGE and access the database. However, be sure to search existing members before creating a new member since creating a duplicate record will create login issues and errors preventing their access to EDGE.

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• How can I edit my roster in the 30-day period before renewing?

  If you are within 30 days of your renewal period and someone on your team needs access, we can provide temporary access if you email EDGE Customer Service with the individual's full name, email address, and job title. Later, once your subscription is renewed, this temporary access will expire, and the EDGE Manager will need to add them to the roster from their account for them to continue working with EDGE.

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• How do I view/add/remove individuals from my EDGE subscription roster?

  Only the EDGE manager can view/edit the subscription from their account. 

  When you log into your AACRAO Community account, you'll see a tab for 'Company Memberships,' otherwise, click on 'Profile,' which will take you to the same page.

  Click on the 'Subscriptions' tab and you'll see your EDGE Subscription (as long as your subscription is (1) active and (2) not within 30 days of expiration) and you'll want to press 'Manage'. 

  Under 'Payment Settings,' you'll see a tab called 'Members,' where you can edit your user roster.

  If they have a check next to their name in the 'Assigned' column, they are counted as a user on your account and can access. If you need to add another individual, search for them by name first. Duplicate records can cause login issues. If the person doesn't exist, press 'Add Member.' Login codes will be sent to the Member who is created. If you accidentally create a duplicate record, please contact EDGE Customer Service for assistance.

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• How do I know who our EDGE Manager is?
  After logging in, click on "My Account" and then "View EDGE Subscribers" to see a list of Subscribers and Managers for your account. Detail Page

• How do we update who renews our EDGE Subscription? We have a new Subscription (Billing) Contact
  While any EDGE Subscriber can pay, only the Subscription Contact will automatically receive the renewal invoice and receipt. To update the Subscription Contact, please contact EDGE Customer Support. Detail Page
• What is the small business discount and am I eligible?
  Our small business discount is available to businesses that gross less than $500,000 annually (verified annually, per renewal, through audited financial statements, a 990, an 1120s, or Schedule C). If eligible, we grant a 40% discount on our 10-user tiered EDGE subscription
  
  You can apply by selecting that you are interested when completing our EDGE Subscription Request form.
  

   

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• What are our invoice payment options?
  The quickest payment option is through Visa, Mastercard, American Express, or Discovery through our online payment platform accessed via a link in the invoice. You must be logged in to make this payment. Alternatively, you can mail a check or fax credit card information. Detail Page
• We made a payment; how long before we can expect access?
  If you paid through our payment link, access is immediate. Otherwise, once our team has received and processed your payment, your Subscription Contact will receive an automated copy of your receipt via email, which confirms that your subscription has been renewed successfully and is active. Payments are processed weekly. Detail Page
• Subscribing to International Activities within the AACRAO Exchange
  AACRAO Exchange is an excellent space for AACRAO members to connect with colleagues, better understand international credentials, share expertise and research, and promote good practices across the field. For all questions regarding your access to AACRAO Exchange and your Membership Status, click here. Detail Page

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