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Registrar’s Office Review

Support the Role of Your Registrar

The work of the registrar touches every student and nearly every corner of your institution. An effectively functioning Registrar’s Office is critical to the vitality of your academic programs and the success of your students. Today’s registrar leaders are tasked with ensuring the integrity of student records, interpreting and enforcing academic policies, and providing outstanding student services. Registrars must complete these responsibilities while adapting to ever-changing technologies and increasing service expectations from students, faculty and administrators.

AACRAO experts have been central to establishing and promoting proven and leading practices for over 100 years. Leveraging this expertise, our Registrar’s Office Review provides valuable insight into the performance and efficiency of this critical unit. We’ll help you identify and seize opportunities for improvement in your Registrar’s Office while adapting to changing educational environments, technologies and student expectations.

An Actionable Plan for a Vital Office

During your review, we delve into all aspects of your registrar’s office processes, policies, and staffing to identify and capitalize on opportunities for improvement. You’ll walk away from your review with the actionable recommendations and best practices to:

  • Implement more efficient registration procedures and policies
  • Improve your use of academic calendars as well as class and classroom schedules
  • Manage academic records, including retention and destruction, more effectively
  • Enhance and streamline graduation processes
  • Improve customer service delivered to internal and external stakeholders
  • Elevate electronic/virtual services for students and internal constituents
  • Access and leverage data for better reporting
  • Select and maximize technologies to support internal business processes
  • Simplify and improve compliance with and reporting on federal, state/provincial or other regulations
  • Make the most strategic use of your staff and improve staff knowledge

Contact AACRAO Consulting today to schedule your Registrar’s Office Review and create a solid foundation for your Registrar’s Office.

Related Resources

University of Calgary

May 30, 2018, 15:04 PM
Location : Alberta, Canada

A comprehensive research university ranked among the top in Canada, the U of C serves a student population exceeding 29,000 students. The University partnered with AACRAO Consulting to conduct a systematic review of admissions operations to ensure alignment with current university enrollment policies. One of the University’s main objectives was to identify opportunities for improved efficiency and effectiveness through the implementation of best practices and technology.

A comprehensive research university ranked among the top in Canada, the U of C serves a student population exceeding 29,000 students. The University partnered with AACRAO Consulting to conduct a systematic review of admissions operations to ensure alignment with current university enrollment policies. One of the University’s main objectives was to identify opportunities for improved efficiency and effectiveness through the implementation of best practices and technology.

The U of C had made the investment to implement PeopleSoft to increase online access to and visibility of academic and administrative data on enrollment, financial aid, admission status, registration and more. Despite this available tool, U of C departments and staff found it challenging to implement the new system, and tended to rely on business processes dating back to their legacy system days. The University business processes needed to be upgraded and aligned with their current technology tools.

AACRAO Consulting leveraged our familiarity with different technology systems across a spectrum of institutions to identify the best solutions for addressing U of C’s admissions and recruitment challenges. We recommended organizational changes as well as introduced staff to the advantages of technology in improving the admissions and recruitment process.

As a result of AACRAO Consulting’s recommendations, U of C has built a strong recruitment team and increased the number of applicants by 1,000 in the first year since our consultation, with additional gains anticipated in the future.

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Testimonials

I appreciate the experience, tact, diplomacy and empathy that AACRAO Consulting brought to our engagement. Sometimes consultants come in and just focus on everything the staff is doing wrong. AACRAO Consulting was different. They understood and recognized the challenges our Registrar’s Office staff were facing, and knew they needed the support, training and authority to do their jobs better. Both engagements with AACRAO Consulting were a game-changer for WPI.

—Kristin Tichenor, Senior Vice President of Enrollment & Institutional Strategy, Worcester Polytechnic Institute

Contact an AACRAO Consultant today with questions.

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