White Papers & Documents

Written by experts. Read by leaders.

Admissions Operations Review ›

Learn what practices and processes other institutions are adopting to improve the efficiencies and accuracies of their admissions office.

Business Process Improvement Review ›

Embracing change can be challenging for many institutions. Learn how to facilitate change within your culture to improve business processes and performance.

International Enrollment & Services Review ›

As more institution seek to expand their international student population, supporting the success of these student becomes a key priority. What should your institution be doing to reach and attract more international students?

Recruitment & Marketing Review ›

Are you reaching and connecting with the right students through the best possible channels? Read about best practices in recruitment and marketing that are delivering results for institutions.

Registrar’s Office Review ›

Effectively run registrar’s offices are the cornerstone to institutional success. Read up on best practices for supporting the critical role of your registrar.

Retention & Student Success Review ›

Recruiting the right students is important. But equally important are retaining them and supporting their success through graduation. Read about effective strategies for improving retention and persistence.

Strategic Enrollment Management (SEM) Readiness Review & Planning ›

Increasing numbers of universities and colleges are embracing a more strategic approach to aligning enrollment targets with the institutional mission and vision. Find out how.

Technology Optimization & Selection ›

Many institutions struggle to find the financial and human resources to leverage technology for improved efficiencies, cost-savings, and student services. Read how colleges and universities are addressing these challenges.

Transfer Practices Review ›

Successful outcomes for transfer students depend on a streamlined process of credit transfers across all scenarios, including reverse transfers, validating credit for the military and veterans, and transfer rules for student athletes. Read how colleges and universities are achieving transfer student success.